FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping within the USA usually takes 3–5 business days depending on your location.

2. Do you offer free shipping?
Yes, we offer free shipping on eligible orders within the United States.

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can also use our “Track Your Order” page anytime.

4. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods available during checkout.

5. Can I return or exchange an item?
Yes. We offer a return policy for eligible items. Please review our Return & Refund Policy page for full details.

6. How do I contact customer support?
You can contact our support team anytime at:

Email: support@attelvio.com  
Phone: +1 682-438-2160

7. Do you ship internationally?
Currently, we primarily ship within the United States.

8. How secure is your website?
Your security is important to us. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.

9. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and our team will assist you promptly.

10. Can I cancel my order?
Orders can only be canceled within a limited time after placement. Please contact us as soon as possible if you need assistance.