Refund policy
At Attelvio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your item.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in the original packaging
• The item must not show signs of wear, damage, or misuse
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
Please contact us before returning any item.
Email: support@attelvio.com
Please include:
• Order number
• Full name
• Reason for return
• Photos (if the item is damaged, defective, or incorrect)
Once approved, we will provide return instructions and the correct return address.
Refunds
After receiving and inspecting your return:
• You will be notified regarding approval or rejection
• Approved refunds will be issued to the original payment method
• Refund processing time is typically 5–10 business days after approval
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We offer replacements or exchanges for:
• Damaged items
• Defective products
• Incorrect items
Please contact us within 48 hours of delivery with photo evidence.
Return Shipping
• Customers may be responsible for return shipping costs
• Shipping fees are non-refundable
• If the issue is caused by our mistake, we will cover the return shipping costs
Non-Returnable Items
We do not accept returns for:
• Used or worn items
• Items without original packaging
• Final sale or clearance items
• Requests made after 30 days of delivery
Order Cancellation
Orders may be canceled within 24 hours of purchase. After processing or shipment, cancellation may no longer be possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
• Contact us within 48 hours
• Provide your order number and clear photos
• We will offer a replacement or full refund when applicable
Contact Information
Attelvio
2455 E South Blvd, Montgomery, AL 36116, USA
Phone: +1 682-438-2160
Email: support@attelvio.com